Refund Policy
Clear guidelines for refund requests and processing procedures at myntharivex - ensuring transparency and fairness for all students
Refund Eligibility
myntharivex provides refunds for learning programs under specific circumstances. Our refund policy applies to all educational courses and workshops offered through our platform, with different terms depending on when the refund request is submitted.
Full refunds available within 14 days of course registration if no content has been accessed
Partial refunds (75%) available within 30 days if less than 25% of course content has been completed
No refunds available after 30 days from registration or if more than 25% of content has been accessed
Emergency circumstances may qualify for exceptions - medical documentation or family emergencies required
Important Notice
Refund eligibility is calculated from the date of course registration, not the date of first access. Weekend days and public holidays are included in the calculation period.
Refund Process
Requesting a refund is straightforward, but we ask that you follow these steps to ensure your request is processed efficiently. All refund requests must be submitted through our official channels.
Submit Request
Email your refund request to info@myntharivex.com including your full name, course details, and reason for the refund request.
Verification Review
Our team reviews your enrollment date, course progress, and eligibility within 3-5 business days of receiving your request.
Confirmation Email
You'll receive email confirmation of your refund approval or denial, including the refund amount and expected processing time.
Payment Processing
Approved refunds are processed back to your original payment method within 7-10 business days of approval confirmation.
Payment Methods & Processing
Refunds are processed back to the original payment method used for course registration. Processing times vary depending on your payment provider and banking institution.
Credit card refunds typically appear within 5-7 business days after processing
PayPal refunds are usually immediate but can take up to 3 business days
Bank transfers may take 7-10 business days depending on your financial institution
If your original payment method is no longer available, alternative arrangements will be discussed
Please note that myntharivex does not cover any fees charged by your bank or payment provider for processing refunds. These fees, if any, will be deducted from your refund amount.
Special Circumstances
We understand that unexpected situations can arise. While our standard refund policy applies to most cases, we do consider exceptions for genuine emergencies and extraordinary circumstances.
Emergency Situations
Medical emergencies, family bereavement, or sudden financial hardship may qualify for refund consideration beyond our standard timeframes. Documentation will be required to support your request.
Technical issues that prevent access to course materials for extended periods may also qualify for partial refunds. If you experience persistent technical difficulties, contact our support team immediately to document the issue and explore resolution options.
Course cancellations by myntharivex due to insufficient enrollment or instructor unavailability automatically qualify for full refunds, regardless of timing. These refunds are processed within 5 business days of cancellation notification.
Questions About Refunds?
Our support team is here to help with any questions about our refund policy or to assist with your refund request.
Email: info@myntharivex.com
Phone: +61 2 6921 6853
Address: 210 Gouger St, Adelaide SA 5000, Australia